Refund policy

Made to order

Every CLVRY piece is printed to order after you place it, not pulled from stock. Please check your selections before checkout, especially the verse, translation, colour and size.

Personalised items (verse on the back)

Items with a verse you have chosen are made to your specification, so under UK consumer law the right to cancel or return for a change of mind does not apply. We can't accept returns or exchanges for these items if you chose the wrong size or changed your mind. If you spot a mistake straight after ordering, email us at once. If your order hasn't gone to print yet, we'll do our best to correct or cancel it.

Standard items (no custom verse)

This covers logo-only Tees and Hoodies, and our Caps, Polos and Sweatshirts. You have 14 days after your order is delivered to tell us you want to cancel, without giving a reason, and then a further 14 days to send the item back.

• Email us at orders@clvryco.com with your order number. Please wait for our reply with return instructions before posting anything.
• Items must be unworn, unwashed and in their original condition.
• You pay the cost of returning the item.
• We refund the price of the item and the standard delivery cost within 14 days of receiving it back (or of receiving proof that you've sent it).

Damaged, faulty or wrong items

If your item arrives damaged or faulty, has a print error, is the wrong garment, colour or size, or the verse printed doesn't match what you selected, we will replace it or refund you. Email orders@clvryco.com within 30 days of delivery with your order number and a photo of the problem. We'll cover the return cost if we ask you to send the item back.

If your order doesn't arrive, email us and we'll look into it with the carrier. Where tracking confirms it was lost, we'll replace or refund it.

How refunds are processed

In some cases we may refund or replace an item without asking you to send it back. We’ll tell you if that applies.

Refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement after we process it.

Cancelling an order

Production starts shortly after checkout. Email orders@clvryco.com as soon as possible if you need to cancel or change an order. If it hasn't gone to print yet, we'll cancel or change it for you. Once an order is in production, personalised items can't be cancelled.

Contact

CLVRY co.
Email: orders@clvryco.com

This policy does not affect your statutory rights.